Refund Policy

A legal disclaimer

The information provided in this Refund Policy is intended to explain the general terms under which Sweet Tease may or may not provide refunds. This document should not be considered legal advice. We recommend that you seek independent legal counsel to ensure compliance with all applicable local and state regulations.

Refund Policy - the basics

Sweet Tease products are made-to-order, fresh, and perishable. Because of this, we are unable to accept returns or provide refunds once products have been picked up. All sales are considered final.

That said, we care deeply about the quality of your order. If you experience an issue, we are committed to working with you to find a fair solution.

When Refunds May Apply

Refunds may be offered at our discretion in the following situations:

Incorrect Order: If you receive the wrong product or flavor.
Quality Concerns: If your order does not meet the quality standards promised.
Product Damage: If your order is damaged during pickup or prior to customer transfer.

To request a refund or resolution, you must notify us within 24 hours of pickup and provide order details along with photos of the product in question.

What's Not Covered

Dissatisfaction based on personal taste preferences.
Delayed pickup by the customer, leading to product spoilage.
Improper storage or handling after the product leaves our care.
Orders canceled less than 12 hours after placement.

Type of Refunds Offered

Replacement Order: In many cases, we will offer to replace the item in your next order.
Partial Refund: In some cases, we may issue a partial refund at our discretion.
No Cash Refunds: Because our products are perishable, we do not provide cash refunds unless required by law.

Contact Us

If you believe you qualify for a refund, please contact us at [your email/phone here] within 24 hours of pickup. We will review your request and respond promptly.